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I can't find/don't remember my Login ID. What do I do?
Click the Forgot Login ID or Password link, or call 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday.
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I don't know my Password. What do I do?
Click the Forgot Login ID or Password link, or call 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday.
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I forgot my security question. What do I do?
Click the Forgot Login ID or Password link, or call 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday.
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Why do I need a Login ID and Password to log on to your website?
It allows us to ensure that only smokeless tobacco product users 21 years of age or older can access the site.
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I get a message saying the Login ID I am creating is invalid. What do I do now?
Please try a different Login ID. Login IDs must be 8 or more characters in length, can only include letters, numbers and/or the following symbols: ( _ ~ ` ! @ # $ % ^ * ( ) - + = : ; ' . ? / \ { } [ ] ) and must not be identical to another person's Login ID.
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I get a message saying the Password I am creating is invalid. What do I do now?
Please try a different Password. Passwords must be 8 to 12 characters long and can only include letters, numbers and/or the following symbols: ( _ ' ! @ # $ % ^ * ( ) - + = : ; ' . ? / \ { } [ ]).
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Why do I have to choose a security question?
If you forget your Password, you'll be able to reset it online. To ensure your account is secure, you'll be asked to answer your security question before you'll be allowed to reset your Password.
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Why is the website restricted by age verification?
Because we are committed to being a responsible marketer of moist smokeless tobacco products, we take extra steps to limit access to our website to tobacco consumers 21 years of age or older whose ages have been verified.
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How do you verify my identity online?
We use various electronic data sources to validate information you provide on this website.
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If I am not already on the U.S. Smokeless Tobacco Co. mailing list, why do I need to take a quiz to sign up for your mailing list and gain access to the website?
U.S. Smokeless Tobacco Co. sends tobacco brand communications only to tobacco consumers 21 years of age or older. By asking questions that only you can answer, we can verify your identity and help protect you against fraud.
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What is an electronic signature? Is it legally binding?
An electronic signature is a method of "signing" or executing an online document and is commonly considered legally binding.
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Why do you need both my mailing address and government-issued ID address?
We need your mailing address for you to be eligible to receive mailings, including information about coupons and special offers, from us. We need your government-issued ID address to verify your identity.
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Why do you need my email address?
Providing your email address is optional. We will only send you email communications, including information about coupons and special offers, if you ask to receive them and confirm your U.S. Smokeless Tobacco Co. tobacco brand email subscription.
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What do you consider a valid, government-issued ID?
Driver's licenses, sporting licenses (hunting or fishing licenses) and state ID cards are all valid, government-issued IDs. The ID you submit must include your name, address, signature and date of birth.
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Your site told me that age verification didn't work for me. Why?
We don't know, but the most likely cause is that for some reason the information you provided couldn't be matched to the electronic records we use for age verification.
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Why do I have to be 21 to sign up here? I only have to be legal age to buy tobacco products.
We send tobacco brand communications only to tobacco consumers 21 years of age or older.
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I don't have a Social Security Number. What do I do?
Call 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday.
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Why must I check the box under Terms and Conditions?
The information contained in these Terms and Conditions is important, and we want to be sure that you have read them and that you have agreed to the terms.
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Can I provide a P.O. Box, or rural route or APO for my address?
No. Because we verify your adult age against government-issued IDs (voter registration or driver's license), and those IDs use a physical address, we are unable to verify your age when a P.O. Box, rural route or APO is used as an address.
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Where can I learn more about current Promotions or Offers?
Current Promotions or Offers you're eligible to participate in are located in the Promotions tab at the top left of the screen. When promotions are available, see Official Rules for details.
TERMS & CONDITIONS
Cope Rewards Program Terms & ConditionsOFFICIAL RULES
Punch In To Win Sweepstakes Official Rules -
Can I give my Promotions or Offers mailing to my friend so he/she can enter the Promotion or Offer?
If your friend is a tobacco consumer 21 years of age or older and meets the eligibility requirements for this Promotion or Offer, he or she can go to Freshcope.com to register and participate in the promotion. He or she will need to register online and cannot use your 9-digit Customer Number.
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When I register, what am I signing up for? What kind of communications can I expect?
You're signing up to become eligible to receive communications via U.S. Mail or email from U.S. Smokeless Tobacco Co. tobacco brands including marketing promotions and offers and from U.S. Smokeless Tobacco Co. about tobacco-related issues.
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How long after I sign up until I start receiving mail from U.S. Smokeless Tobacco Co.?
You're signing up to become eligible to receive coupons, promotional offers and other tobacco-related communications from U.S. Smokeless Tobacco Co. tobacco brands. However, it is only from time to time that U.S. Smokeless Tobacco Co. sends tobacco brand communications to select tobacco consumers 21 years of age or older.
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How can I be removed from your mailing list?
Please call 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday. One of our specialists will be glad to help you.
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Can I register another person for this website or add them to the mailing list on their behalf?
No. We collect an electronic signature from the actual tobacco consumer 21 years of age or older who wishes to become eligible to receive information from U.S. Smokeless Tobacco Co. tobacco brands.
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I live overseas. Can I be on your mailing list and access this website?
No, our mailings and this website are limited to tobacco consumers 21 years of age or older who currently live in the 50 United States or the District of Columbia.
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Can I sign up to receive only coupons? I don't want other mail?
No, we're sorry, but there is not currently a process in place to send you only the specific mailings you wish to receive.
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The website is saying that you already have my name. How did you get it? I don't remember signing up to receive mail from you.
There are several ways your name could have been added to our mailing list. To speak with a Customer Service Representative, please call 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday.
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How do I sign up to receive email communications from U.S. Smokeless Tobacco Co.?
You can sign up for email communications when you register on FreshCope.com. You'll be subscribed to receive U.S. Smokeless Tobacco Co. tobacco brand email communications after you confirm your U.S. Smokeless Tobacco Co. tobacco brand email subscription.
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Even though I subscribed to receive email communications from FreshCope.com, I haven't been receiving any emails. Is there something I have to do to ensure that I receive emails?
Before you can receive our emails, you must request a confirmation email and click the link in that email to complete your registration. To ensure delivery of our message, please add us to your address book. Check your spam folder if you do not receive a confirmation email.
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How do you know my email address?
You previously provided this email address to U.S. Smokeless Tobacco Co. or one of its affiliates.
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I signed up to receive emails, but the site indicates that I am currently "unsubscribed."
There are a few possible explanations for this. You may be unable to subscribe because your email address is restricted or invalid. If you continue to have problems, call 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday, for assistance.
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I moved. How do I change my mailing address online?
Once you sign in to the FreshCope.com website, you can click the My Profile tab at the top right of the screen to navigate to Contact Information. From here you can edit your name or address.
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My name has changed. How do I change it online?
Once you sign in to the FreshCope.com website, you can click the My Profile tab at the top right of the screen to navigate to Contact Information. From here you can edit your name or address.
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How do I change my Password?
Once you sign in to the FreshCope.com website, you can click the My Profile tab at the top left of the screen.
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I lost my Customer Number. Where can I get it?
If you misplaced your number, contact us at 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday, for assistance.
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What are the recommended site requirements to view this site?
For desktop: best viewed with Windows or OSX operating systems; latest version (currently supported by the publisher) or one lower of Microsoft Edge, Google Chrome, Mozilla Firefox, Safari.
Smartphone/tablets: best viewed with iOS or Android operating systems; latest version (currently supported by the publisher) or one lower of Google Chrome, Safari.
While this site may work on additional operating systems and/or browsers not listed above, using unsupported or older versions may negatively impact your overall experience.
Required Browser Features/Options:
- JavaScript
This site requires that JavaScript be enabled in your browser settings. - Cookies:
A cookie is a small text file stored on your device that lets us know whether you’ve visited the website before as well as your navigation experience during your visit. Cookies may be used to facilitate your access to our website, enhance and personalize your online experience, personalize advertising and recognize your computer or your device. For more information, please visit: www.freshcope.com/gtc/privacy-statement.html.
- JavaScript
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My Internet service provider filters unwanted email and spam. Could these filters block email that I wish to receive?
Yes, they may. Spam filters may restrict wanted email as well as unwanted email. To ensure delivery, please add us to your address book.
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What is Age-Filtering Software?
This software allows consumers to control access to specific websites. U.S. Smokeless Tobacco Co. has submitted this site as an age-restricted site to the age-filtering services listed in the Filtering Software section of this site. To learn more about U.S. Smokeless Tobacco, its business and important tobacco issues, view our Responsibility section.
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I've checked site requirements and settings. Everything is set as suggested, but I still can't view the site. What should I do now?
If you're experiencing difficulty with the site, please call 1-866-404-1822 from 9:00 a.m. to 10:00 p.m. ET, Monday through Friday, excluding holidays, for assistance. A Customer Service Representative will request information about your computer system.
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How can I get a copy of your Privacy Statement?
You can read and print our complete Privacy Statement on our website.
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Why do you need my personal information?
We send tobacco brand communications only to tobacco consumers 21 years of age or older. The personal information you provide helps us verify your identity and age.
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Is it safe to enter personal information online?
Yes. The personal information that you provide on this website is encrypted using 128-bit encryption to help keep it secure.
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What do you do with information that I provide?
We use the information that you provide to verify your age and identity and confirm that you are eligible to receive communications from U.S. Smokeless Tobacco Co. tobacco brands. The contact information you provide is stored in our records only if we are able to confirm your eligibility and add you to the U.S. Smokeless Tobacco Co. tobacco brand mailing list.
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Do you share personal information with third parties?
U.S. Smokeless Tobacco Co. does not sell or otherwise disclose personal information that we collect about you on this website to any third parties for their own marketing purposes. We do disclose this information to service providers that we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf. U.S. Smokeless Tobacco Co. and its service providers also may disclose information about you if required by law. To learn more, please read our Privacy Statement.
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Does this website use cookies?
Yes. To understand more, please read our Privacy Statement.
CONTACT US
Got a question? We’re here to help. If there’s anything you want to ask or let us know about, go ahead and reach out.
Phone:
1-866-404-1822
Monday-Friday, 9 a.m.-10 p.m. ET
Mail:
U.S. Smokeless Tobacco Co.
Attention: Quality Department
PO Box 18583
Pittsburgh, PA 15236
Email:
Send us an email anytime. We’ll get back to you within three business days.